LIVE CHAT
Testimonianze di clienti

LIVE CHAT è utilizzata da aziende di ogni dimensione, in ogni parte del mondo ed appartenenti a mercati e settori molto diversi tra loro.
Hanno però in comune il fatto di aver trovato in LIVE CHAT lo strumento ottimale per migliorare la relazione con il cliente, aumentare i guadagni, sviluppare il riconoscimento del proprio brand e ridurre i costi di supporto alla vendita e di servizio clienti.

Riportiamo di seguito alcuni commenti forniti da chi lo ha scelto e lo utilizza:

"I tested a number of different chat support clients and Provide Support was by far the best. Ultimately we have been able to reduce phone calls to near zero while continuing to provide immediate and high quality support with less staff. If it hasn't been made clear yet, your reps can reply to more customer queries via chat than phone. Plus, customers love it."

Geoffrey Mack,
Product Manager
Alexa Internet

"The Provide Support console and instant message has allowed our team to be much more responsive to our client needs. We have realized more than a 500% return on our investment, and continue to see the benefits each day. Our clients appreciate our responsiveness and the options we give them in contacting us. In addition, we have noticed a decrease in our toll-free phone bill, as many of our support calls are now coming in via the Provide Support IM, freeing up phone lines and eliminating calls. It is an excellent support and client management tool, as well as being a new point of entry for our pre-sales group. We have found that we have captured several clients who prefer not to speak on the phone at first. As an added bonus, having the IM links on our website provides an additional incentive for our clients to keep returning to the site, so that we can effectively use our website to communicate to both prospects and existing clients".

Robert Corrao,
President
Softlink America, Inc.

"The Office of Telecommunications at Florida State University uses this feature primarily in a help desk context. Therefore, our audience of users is limited mainly to the faculty, staff, and students of our university who need assistance with telecommunications services. An average of four OTC operators are logged in on a daily basis?According to our customers, the chat software is a wow-factor on the OTC website?.Some of the features that the OTC operators find useful and fun are the icons with the new version, the ability to push a page, and accessibility of transcripts of completed chats. Our operators experience enhanced productivity while using your product because they can simultaneously contact other resources either by inviting another operator into the chat or calling other departments for assistance with customer issues."

Sandra Gillespie,
Sr. Information Specialist
Office of Telecommunications
Florida State University

"In the last month of using Provide Supports Live chat system, our sales have jumped to over four times our previous volume. We're able to answer customer questions before purchase without the hassles and overhead involved with the standard phone support system. Real time visitor tracking is a valuable feature that lets us track the habits of visitors and provide immediate support on the products they are looking at. We are confident in recommending this wonderful tool to ANY e-Commerce or customer support related website. Great job, ProvideSupport.com!"

Raymond Glen,
President
MaxWigs.com

"We have used several live support applications over the years, but Provide Support is by far the best. This software is stable, easy to use and pleasing to the eye. It is also extremely reliable, a trait not shared by other live chat software on the market today. If you plan to offer a live chat feature on your site then you should not consider using anything other than Provide Support."

Matt Wallis,
Director
UnitedHosting.co.uk

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